I believe a well-documented process is a thing of beauty.  Is it sexy? Maybe not.  But a solid operations plan is crucial to serving your customer, aligning your team and growing your organization. 

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There’s something you keep tripping over, a place you get stuck and have to start again, a point of frustration for your team – we all have them.  But do you have the knowledge and resources required to identify the roadblock and improve it for the next go?  That’s where I come in.  Imagine how you’d feel knowing that you’ve chosen the right fee-for-service strategy, can onboard a new client effectively, and know how to measure the outcome of your new project. Whew.

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With over 20 years in the corporate, education and startup sectors, I’ve led teams large and small in roles ranging from operations and marketing to program and technology management.  I’ve helped companies, nonprofit organizations, educational institutions and individuals turn their ideas into action.  I get excited by the prospect of transforming what’s messy and inefficient into something orderly and effective – whether it’s your customer communications plan or my own junk drawer. 

  

I’ll help you ask the right questions, identify gaps and build on what you’re already good at. Together we’ll prioritize your needs, resources and most important goals. And face it, you don’t need my help forever! My background in education and training allows me to hand-off what we create in a way that’s accessible and engaging.  You and your team will know how to use the processes, policies and templates we’ve built.  As you become more effective at delivering what you already do well, there’s more room for new initiatives, continuous improvement and sustainable growth.  We’re all ready for that – let’s go!